Employment Opportunities – Membership and Volunteer Coordinator

membership and volunteer COORDINATOR | MUSEUM OF FINE ARTS, ST. PETERSBURG

Founded in 1964 and located along the beautiful downtown waterfront of St. Petersburg, Florida, the Museum of Fine Arts, St. Petersburg (MFA) is a collecting museum annually serving more than 120,000 residents and visitors to the Tampa Bay area. The MFA is proud to present the largest comprehensive art collection in the state of Florida, spanning 5,000 years of civilization in about 20,000 objects from antiquity to today. Highlights include masterpieces from Vigée Lebrun, Corot, Monet, Morisot, Lafarge, Inness, Tiffany, O’Keeffe, De Kooning, Rauschenberg, Wiley, and others; a sculpture garden; important holdings of ancient, African, and Mesoamerican art; and one of the largest and most respected photography collections in the Southeastern United States.

In a growing city with multiple museums and a thriving cultural life, the MFA provides the broad context into which all the other local arts organizations fit. The MFA presents a wide variety of art experiences across the spectrum of time and culture, from expansive blockbusters to provocative contemporary exhibitions to more focused shows illuminating the depth and beauty of the museum’s growing collection. With 17,000 square feet in collections galleries—which were recently renovated and reinstalled—and 7700 square feet for temporary exhibitions, the MFA brings art to life as no other museum in the Tampa Bay area can. In addition to its robust exhibition program, the MFA engages its community through exciting public programs and events and serves our students through youth programs and a partnership with the Pinellas County School System. About 6,000 public school students attend the MFA each year as part of their 6th-grade social studies curriculum.

THE OPPORTUNITY

Position: Membership & Volunteer Coordinator
Reports to: Senior Manager of Membership and Annual
Department: Development
Job Code: Full-time/On-site
FLSA Status: Exempt

POSITION SUMMARY

The Membership & Volunteer Coordinator provides administrative and departmental support reporting to the Senior Manager of Membership and Annual Fund as part of the Development Team at the Museum of Fine Arts, St. Petersburg. The Membership & Volunteer Coordinator position supports membership operations; assists with member communications efforts; oversees volunteer management; and plays a role in helping build the member engagement and financial support that makes the MFA’s work possible. Primary duties include processing museum memberships; maintaining accurate database records and reporting; assisting with the creation and execution of member programs, events and communications; and managing the museum’s volunteer program. This is a wonderful opportunity for a creative and organized individual with some experience in membership, volunteer programs, and communications to support our mission of engaging, educating and exciting the community through the power of art.

WORK SCHEDULE

• MFA office hours are 9 am-6 pm Monday- Friday

• Occasional weekend and evening work will be required

• All work hours are fulfilled onsite

 

ESSENTIal duties and responsibilities

• Provides administrative support and reports to the Senior Manager of Membership and Annual Fund to fulfill the membership team’s fundraising, member engagement, and stewardship goals

• Oversees the day-to-day operations of the Membership office

• Provides excellent customer service, works to resolve member service issues, and follows through with membership benefits fulfillment

• Maintains accurate member and volunteer records and reports, while fostering data integrity and database quality

• Processes membership payments and event registrations in the museum’s database management system (Altru) and prepares and sends acknowledgement letters

• Produces, updates, and maintains database queries and lists, and maintains membership reports and spreadsheets

• Manages events registration in database and online promotions

• Assists in the preparation of printed and electronic member communications including the Mosaic online member publication, event invitations, and monthly member renewal and acquisition appeal mailings

• Assists with on-site and off-site logistics for events including member exhibition previews, monthly members-only events, and membership promotions

• Assists with training and appropriate support for the Member Concierge.

• Oversees existing and creates new volunteer initiatives; and maintains volunteer policies and procedures

• Generates appropriate volunteer opportunities and role descriptions based on museum needs

• Raises staff awareness of the role and function of volunteers

• Ensures appropriate support, training and recognition for volunteers

• Organizes profile-raising events to recruit new volunteers

• Interviews volunteers and ensures they are appropriately matched and trained for a position

• Monitors, supports, and motivates volunteers and their work.

• Participates in all staff and department meetings

• Performs other duties as may be required

 

qualifications, skills and abilities required

Education/ Experience Required

• Bachelor’s degree preferred

• Ideal candidate will have 3 or more years of experience in membership, development, volunteer programs, customer service and/or not-for-profit work

 

Skills and Abilities Required

• An interest in the arts and humanities is preferred

• Excellent interpersonal skills and the ability to create and maintain personal relationships

• Excellent written and verbal communication skills

• Excellent customer service skills

• Excellent computer proficiency (MS Office – Word and Outlook); including database software (Blackbaud Altru preferred). Strong Excel skills and experience with spread sheets required

• Familiarity with database management

• Proficiency working with detailed information with a high degree of accuracy.

• Exceptional organizational and analytical skills

• Detail-oriented, highly efficient professional who works well independently and as part of a team

• Management of multiple projects simultaneously and see that each continues to move forward as necessary

• Ability to handle sensitive information and maintain confidentiality and decorum

• Ability to work in non-profit environment; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities, while maintaining a positive attitude and providing exemplary customer service

• Ability carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices

• Ability to train, direct, manage, evaluate, and motivate volunteers

Physical Requirements

• Must be able to remain in a stationary position for extended periods of time operating a computer and other offices productivity devices such as a calculator, telephone, and copy machine.

• May move equipment weighing up to 25lbs

• May have to work late nights, weekends and in outdoor weather.

• All current MFA St. Petersburg employees are vaccinated against Covid-19. Applicants are strongly encouraged to be vaccinated for the health and safety of our community

• Able to safely and successfully perform the essential job functions consistent with ADA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards

• Able to maintain regular, punctual attendance consistent with ADA and other federal, state, and local standards

This job description indicates in general terms the type and level of work performed, as well as the typical responsibilities of this position. Management reserves the right to modify, change, add or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship between the Museum of Fine Arts and its employees.

To Apply

Please address resume, letter of interest, and salary requirements to the Human Resources Department at the Museum of Fine Arts, St. Petersburg, and email to: HR@MFAstpete.org with Membership and Volunteer Coordinator in the subject line or mail to the following address:

 

Human Resources
Museum of Fine Arts
255 Beach Drive N.E.
St. Petersburg, FL 33701-3498

No phone calls please.

To download the Membership and Volunteer Coordinator PDF document please click here.

View all job opportunities at the Museum Of Fine Arts.